Your Clinic's
AI Front Desk
Never Sleeps
MedXbot handles patient enquiries, IVF FAQs, appointment capture, and lead screening across your website, WhatsApp, Facebook, and Instagram — 24/7, in 90+ languages.
Everything Your Front Desk Does — Without the Overnight Shift
Booking, screening, treatment education, clinic info, pricing enquiries, and live-coordinator handoff — out of the box, in 90+ languages, on every channel a fertility patient already uses.
24/7 IVF Front Desk
Patient questions answered instantly — at 2 a.m., on weekends, on holidays. The clinic phone never goes unanswered again.
200+ Pre-loaded IVF FAQs
Out-of-the-box answers on procedures, success rates, medications, monitoring windows, and post-transfer instructions. Customisable per clinic.
Appointment Booking
Books straight into the MedART Scheduler — cycle-aware slot suggestions, real-time availability, instant confirmation. No back-and-forth.
Patient Screening
Captures name, age, partner, fertility history, and treatment interest in a guided chat — so the right specialist gets the right context before the first call.
Clinic Info & Hours
Returns rich cards with location, hours, doctor profiles, and directions — without forcing the patient to navigate the website.
Treatment Education
Walks new patients through the IVF journey — Consult, Stimulation, OPU, ICSI, Transfer — with stage-by-stage explanations in plain language.
Pricing & Packages
Answers "how much" with package summaries, financing options, and one-tap "request a personalised quote" hand-off to the front desk.
90+ Languages
Detects the patient's language automatically and replies natively — Arabic, Mandarin, Russian, Spanish, Hindi, Bahasa, and 80+ more.
Live Staff Handoff
Escalates to a human coordinator the moment a question requires clinical judgement — full conversation context preserved.
Cross-Channel Continuity
A patient who starts on the website widget can resume on WhatsApp without re-introducing themselves — one identity, one conversation.
Request the MedXbot WhatsApp setup brief
A short brief on connecting MedXbot to your WhatsApp Business number, Messenger, and Instagram — what gets configured, what handoff to staff looks like, and how it routes leads into MedART.
From Curious Patient to Booked Slot — In One Conversation
When a patient asks "Can I book a consult?", MedXbot offers cycle-aware slots in real time, confirms the booking, and writes it straight into MedART Scheduler. No call-backs, no missed leads.
- Real-time slot availability from the MedART Scheduler
- Cycle-aware suggestions (e.g. monitoring on Day 7)
- Confirmation card synced to the patient's MedX app
- Reminders pushed via WhatsApp + email + SMS
- Reschedule and cancel from the same conversation
The First Thing Patients Ask — Answered in Seconds
Where are you? What are your hours? Who are the doctors? MedXbot returns a rich card with location, hours grid, doctor profiles, and a one-tap "Get directions" — without the patient hunting through your website.
- Live hours grid (Mon–Sun) with public-holiday awareness
- Address with one-tap directions (Google Maps / Apple Maps)
- Doctor avatars + brief profiles + "Book with this doctor" CTA
- Multi-branch support — the bot answers per clinic location
- Updates the moment your clinic admin changes hours in MedART
Plain-Language IVF Education — Without a Front-Desk Call
New patients are anxious and uninformed. MedXbot walks them through the IVF journey stage by stage — Consult, Stimulation, OPU, ICSI, Transfer — with plain-language explanations, expected timeframes, and what to ask in their first appointment.
- Stage-by-stage carousel: Consult → STIM → OPU → ICSI → Transfer
- Plain-language explanations vetted by IVF clinicians
- Optional deep-dives ("Tell me more about ICSI")
- Timeline expectations per stage (e.g. STIM is typically 8–12 days)
- Linked educational videos — direct from MedAI-X
A Guided Intake That Feels Like a Conversation
Long intake forms kill conversion. MedXbot turns the same screening into a chat — age, partner status, fertility history, treatment interest — and forwards a structured patient brief to the right specialist before the first call.
- Conversational intake — one question at a time
- Captures age, BMI, prior cycles, AMH, partner status
- Reason for visit (4 categories: First IVF, Failed IVF, PGT, Donor)
- Routes the brief to the matching specialist automatically
- Patient receives a "Your team will reach out" confirmation
"How Much Does IVF Cost?" — Answered Without a Phone Call
Price is one of the top-three questions every IVF clinic gets. MedXbot returns clear package summaries with financing options, then offers a one-tap "personalised quote" handoff so price-shopping converts into qualified leads.
- Pre-set package cards: Basic, Standard, Premium
- "Get a personalised quote" CTA → routes to front desk
- Financing options surfaced contextually
- Per-region pricing — different defaults per clinic location
- Privacy-aware — never publishes pricing to non-engaged visitors
- IVF / ICSI cycle
- Standard monitoring
- Embryo transfer
- Everything in Basic
- Cryopreservation 1 yr
- PGT-A on 4 embryos
- Everything in Standard
- Cryo 3 yrs
- PGT-A unlimited
When the Question Needs a Human, the Bot Steps Aside
Some questions require clinical judgement — PGT-A eligibility, prior treatment review, donor matching. MedXbot recognises the moment, hands off to a live coordinator with the full conversation context preserved, and the patient never has to repeat themselves.
- Smart handoff triggers — clinical, complex, sensitive, language-edge-case
- Full conversation history transferred to the coordinator
- Routing by language, time-zone, and specialist type
- Coordinator picks up in the same chat (WhatsApp / Messenger / etc.)
- After-hours? The bot books a callback in the Scheduler
Native to MedART. Live on Every Channel Your Patients Use.
MedXbot is part of the same platform as MedART, MedX, and the Scheduler — every conversation flows back to the EMR and forward to the patient app, in real time.
Live MedART Sync
Bookings, screenings, and patient briefs flow straight into MedART EMR — no double entry, no front-desk bottleneck.
Scheduler & MedX Hooks
Appointments land in the MedART Scheduler in real time and surface in the patient's MedX app instantly.
Multi-Language NLU
Detects the patient's language and replies natively in 90+ — Arabic, Mandarin, Russian, Spanish, Hindi, and more.
Smart Handoff Routing
Escalates by language, time-zone, and specialist type — clinical questions reach the right coordinator with full context.
Live On — Channels
Clinics deploying MedXbot report a 40–60% reduction in front-desk call volume for routine enquiries — coordinators free up to focus on the conversations that need a human.
Bring MedXbot to your clinic
See MedXbot live alongside MedART and the patient app in a 30-minute demo — tailored to your patient flows, your protocols, your branding, your languages.